Orders
Please refer to our size guide before placing your order. If you are between sizes or unsure, feel free to contact us for assistance.
If you would like to make changes to or cancel your order, please contact us within 24 hours.
Requests are subject to approval and may not be possible once the order has been processed or shipped.
Delivery
Yes, we ship to selected countries worldwide. Shipping rates and delivery times will be shown at checkout.
Orders are typically processed within 1–5 business days.
Estimated delivery times:
- Singapore: 7–14 business days
- Asia: 11–15 business days
- International: 12–20 business days
Delivery times may vary during peak periods or due to customs delays.
Tracking details will be sent via email once your parcel has been shipped, where applicable.
International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the customer.
Returns & Exchanges
Refer to Returns & Exchanges section
Please contact us within 7 days of receiving your order with your order number and clear photos of the issue.
We’ll do our best to resolve it as soon as possible.
Product Care
To maintain the quality of your swimwear:
- Hand wash gently in cold water
- Do not bleach
- Do not tumble dry
- Avoid rough surfaces
- Dry in shade
Availability
Our swimwear collections are produced in limited quantities and availability may vary depending on demand.
Once an item or size is sold out, restocks are not guaranteed. We recommend placing your order early to avoid disappointment.
For restock updates or availability enquiries, feel free to contact us or follow our Instagram for announcements ♡
Contact
You can reach us through our contact form, email, or Instagram direct messages.
Email: hello@shopmaelo.com
Instagram & TikTok: @shop.maelo