Privacy Policy
At Maelo, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how your information is collected, used, and shared when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website, we may collect certain information including:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information
- Order history
- Device information such as IP address, browser type, and cookies
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Provide customer support
- Communicate updates regarding your purchase
- Improve our website and shopping experience
- Prevent fraudulent transactions
- Send marketing emails or promotions (only if you subscribe)
3. Payment Information
Payments made on our website are processed securely through third-party payment providers such as Shopify Payments, PayNow, PayPal, or Stripe.
We do not store your full payment card details on our servers.
4. Sharing Your Information
We may share your information with trusted third parties only when necessary, including:
- Payment providers
- Shipping and logistics partners
- Shopify and related service providers
- Marketing or analytics platforms
Your information will never be sold to third parties.
5. Cookies
Our website uses cookies to improve your browsing experience, remember preferences, and analyse website traffic.
You may disable cookies through your browser settings if preferred.
6. Marketing Communications
If you subscribe to our mailing list, you may receive updates, promotions, or product launches from us.
You may unsubscribe at any time by clicking the unsubscribe link in our emails.
7. Data Retention
We retain your information only as long as necessary to fulfil orders, comply with legal obligations, and support business operations.
8. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Request corrections to your information
- Request deletion of your information
- Withdraw consent for marketing communications
To make such requests, please contact us directly.
9. Security
We take reasonable precautions to protect your personal information and ensure it is not misused, accessed unlawfully, or disclosed improperly.
However, no method of online transmission or storage is completely secure.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice.
Changes will take effect immediately once posted on our website.