Shipping Information

Thank you for shopping with Maelo ♡

Please read our shipping policy carefully before placing your order.

Orders are typically processed within 1–5 business days after payment has been confirmed.

During launches, promotions, or peak periods, processing times may be slightly longer.

Shipping times vary depending on your location and selected shipping method.

Estimated delivery times:

Please note that delivery times are estimates only and may be affected by customs clearance, courier delays, weather conditions, or peak seasons.

Shipping fees are calculated at checkout based on your location and selected shipping option.

Free shipping promotions may be available during selected periods.

Once your order has been shipped, a tracking number will be provided via email where applicable.

Please allow some time for tracking information to update.

International orders may be subject to customs fees, import duties, or taxes imposed by your country.

These charges are the responsibility of the customer.

Customers are responsible for ensuring all shipping details provided are accurate.

We are not responsible for lost parcels or delays caused by incorrect shipping information.

Once parcels have been shipped, Maelo is not liable for shipping delays, lost packages, or courier-related issues.

However, we will do our best to assist you in resolving any delivery concerns.

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