Terms & Conditions

Welcome to Maelo. By accessing or purchasing from our website, you agree to the following terms and conditions.

1. General

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. By continuing to use our website, you accept any changes made.

2. Products

We aim to display our swimwear products as accurately as possible. However, colours may vary slightly depending on your device screen and lighting.

All products are subject to availability. We reserve the right to discontinue any product at any time.

3. Sizing

Please refer to our size guide before purchasing. Customers are responsible for selecting the correct size.

We are not responsible for sizing issues resulting from incorrect measurements or preferences in fit.

4. Orders

Once an order is placed, it cannot be cancelled or modified after processing.

We reserve the right to refuse or cancel orders if suspicious or fraudulent activity is detected.

5. Pricing

All prices displayed on our website are shown in the currency applicable to your location or selected region where available.

Prices may vary depending on country, currency conversion rates, taxes, duties, or regional pricing adjustments.

Prices may change without prior notice. Promotional discounts and sales are available only during the stated period.

6. Shipping

Shipping times are estimates only and may vary due to courier delays, customs clearance, or peak periods.

We are not responsible for lost or delayed parcels once they have been shipped.

Customers are responsible for ensuring the shipping address provided is accurate.

7. Returns & Exchanges

For hygiene reasons, all swimwear purchases are non-refundable and non-returnable unless the item received is defective or incorrect.

To be eligible for an exchange or claim:

Item must be unworn, unwashed, and in original condition
Hygiene sticker must remain intact
Claim must be made within 14 days of receiving the order

Please contact us at hello@shopmaelo.com for assistance.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days with your order number and clear photos of the issue.

We will assess the matter and provide a suitable resolution.

9. Intellectual Property

All content on this website, including photos, logos, designs, and product descriptions, belongs to Maelo and may not be copied or used without permission.