Returns & Exchanges

Due to hygiene reasons, all swimwear purchases are strictly non-refundable and non-returnable unless an incorrect or defective item was received.

Please ensure you check your sizing carefully before placing your order.

Eligibility for Exchanges

Exchanges will only be considered if:

  • The item received is defective, damaged, or incorrect
  • The request is made within 7 days of receiving the order
  • The item is unworn, unwashed, and in original condition
  • All tags and hygiene stickers remain intact

Items that do not meet these conditions will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Change of mind
  • Incorrect sizing selection
  • Worn or washed items
  • Items without hygiene protection or tags

Defective or Incorrect Orders

If you receive a defective or incorrect item, please contact us with:

  • Subject: Exchange Request – Order #1234
  • Item bought
  • Size received
  • Size they want
  • Reason
  • Photos if defective/wrong item

We will review the matter and provide a suitable resolution where applicable.

Exchange Process

Once your exchange request is approved, instructions will be provided via email or direct message.

Customers may be responsible for return shipping fees unless stated otherwise